Returns and Warranties
We are confident that you will be completely satisfied with your merchandise.
Returns & Exchanges
Refunds are offered on the following products and merchandise:
- Products and merchandise sold at full retail value. (Products sold at a discount are eligible for store credit, or exchange only).
- Products and merchandise must be returned in original, unused condition with original packaging and product tags.
- Products and merchandise returned within 14 days.
- Sales Receipt is required for a refund and exchange
The following are non-refundable:
- All Sale items can only be exchanged or offered store credit.
- Installed electrical or electronic parts
- Parts that have missing kit or assembly components
- A product where the Supplier or part is unknown to West Coast Sports
- Services
- Mounted skis & Snowboards are not eligible for return. No exceptions!
- This includes track mounted skis
Warranties
West Coast Sports is not responsible for the outcome of warranty decision as it is made by the manufacturer. We do NOT administer credits or replacements until the manufacture confirms the product is a warranty due to defects. Neglect, wear and tear, or user error does not constitute a warranty. In some cases, replacement parts will be sent to remedy an issue, instead of a full product replacement. When a replacement product is offered, we require you hand in the defective product. In many cases, proof of purchase is required to begin the warranty process.
If a manufacture cannot offer a product replacement within a ski/ snowboard season, often store credits will be offered. Store credits DO NOT have cash value, and a refund will not be offered.
Please keep in mind, this process may take longer than expected, so your patience is greatly appreciated.
West Coast Sports appreciates your business and will take all reasonable efforts within the guidelines of this policy to ensure you are satisfied with your purchase.