Shipping & Ordering Questions
Q. Who do you ship with? Within Canada, we ship with Canada Post. When shipping to the USA, we ship with USPS.
Q. Can I order over the phone? Unfortunately we cannot accept payment over the phone due to a risk of credit card fraud.
Q. Can I pay more to have my order expedited? Yes, we do offer expedited shipping. The shipping options are displayed when you proceed to checkout.
Q. Can I pick up my order from your store? Yes, on checkout there will be an option for “Local Pickup”.
Q. Can you order a product for me that’s not on your site? Yes, we can order in products (if available) for you. Please call +1 604-732-4810 or email firstname.lastname@example.org with your requests.
Q. Can you set up my equipment before you ship it to me? Yes. For ski binding mount please provide- age, weight, height, boot sole length, skier level (beginner/intermediate/advanced) in the note section on checkout. This service is free for all ski purchases.
Q. Can I change my order? If your order has not been sent, please sign in to modify your order. Note that all order modifications are at the sole discretion of West Coast Sports.
If your order has already been shipped, we regret that we cannot modify your order.
Q. Do I pay sales tax? If you live within Canada, you will pay sales tax based on the province that your order has been placed from. For example, if the shipping address on your account is on Ontario, you will be charged 13% HST. If you live outside of Canada, you will pay NO SALES TAXES.
Q. Do you ship to PO boxes? Yes.
Q. Has my order been shipped yet? Once your order is shipped, we will send you an email with details and confirmation.
Q. How do I change my account details and shipping information? Just sign into your account and you can make any changes to your profile that you need to.
Q. How do I check the status of my order? Sign in to your account and you can then search by your order number or by the date the order was placed.
Q. I placed an order but never received an email confirmation? Please contact us as generally this means that you have either entered in an incorrect email address or your order was not completed.
Q. What if I am not sure what product would best suit my ability? We understand that it can be a daunting task when trying to purchase a new product, online. If you have any questions, please do not hesitate to contact us on +1 604-732-4810 or email email@example.com.
Q. What if I am shopping from the USA or UK? All of our prices are in Canadian dollars. You can easily find out how much an item costs in US dollars by using an online currency conversion calculator. This one works well: www.xe.com/ucc/
Q. What if I’m having issues with your website? We strive to have our website run as smooth as possible. If for some reason, you are having issues, please call us or via email at firstname.lastname@example.org
Q. What if my product is faulty? All items we carry are warranted by the manufacturer against manufacturing defects. In order to return a product under warranty, you must call us to obtain a Return Authorization Number. We will also review your warranty claim at this time to give you an idea of whether your product will be replaced or repaired, under the manufacturer’s warranty policy.
Q. What methods of payment do you accept? We currently accept Visa, Mastercard and AMEX and Paypal for payment at our online store.
Our retail location accepts Visa, Mastercard, American Express, Direct Debit, and of course, Cash.
Q. You sent me the wrong item. What do I do now? This doesn’t happen very often but when it does, we will fix the situation ASAP for you. Please call us or email us at email@example.com